Returns & Exchanges
At Aviva Dallas, we want you to love your fashion finds; if you are not completely satisfied, we offer returns on unworn items within 30 days of delivery. Please ensure all original tags are attached and the garments are in their original condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn clothing in its original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing